![]() Part of what created worse problems at Southwest than at other airlines is that crew members had to call in to the airline, rather than notify it electronically, to let them it of their availability. Some days, as many as 75% of its scheduled flights were grounded. Nearly half of its schedule was canceled during from December 20 to December 29. “We apologize for any inconvenience this may cause, but we’re hoping to get everyone going ASAP,” the airline wrote in another social media post.Ī massive winter storm started the service problems during the holiday season, but Southwest had a much tougher time recovering because of an antiquated crew scheduling system that was quickly overwhelmed, leaving the airline unable to get the staffing it needed to locations to operate flights. Several took to social media to complain about delayed flights. Southwest called the latest problem “intermittent technology issues” in a social media post to customers. Southwest last month unveiled an “action plan” to prevent another operational meltdown. The airline attributed the meltdown in part to changes to its staff scheduling computer systems. The problems come months after the airline was forced to cancel more than 16,700 flights between December 20 and 29, roughly half its schedule during that period. Each time I try, I get a message 'sorry, we found some errors', and cannot proceed. Unlike the other major airlines, Southwest has never charged a fee to check bags, to change your ticket, or to select a seat (after all, it boards in groups using a first-come, first-served. The FAA in a statement told CNN that Southwest “requested the FAA pause the airline’s departures.” 03-20-2020 11:56 AM pat3420 Explorer C I want to change my flight to a later date. That’s Transfarency.® No cancel fees.1 No change fees.2 1Failure to cancel a reservation at least 10 minutes prior to departure may result in forfeited travel funds. Southwest reported technology issues Tuesday morning and said it would “hopefully be resuming our operation as soon as possible.” Change Flight Reservation Required Confirmation First Name Last Name Low fares. Southwest says its workers “worked quickly to minimize disruptions.” ![]() The airline has canceled only nine flights on Tuesday, according to FlightAware. Southwest had delayed 1,820 flights or 43% of its schedule as of just after noon Tuesday, according to FlightAware. What should I do if my flight has been canceled or delayed?
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